From Conflict to Courage by Marlene Chism is an excellent resource if you think you need help at resolving conflict. Truth is, most of us do need help. This book isn't just a regurgitation of conflict management that you’ve either read about or received training in. What I Liked About From Conflict to Courage First, I thought the author’s presentation is clear and pertinent. Chism has been in the ranks and worked on an assembly line, which gives her a unique perspective. She is not some suit...

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